


If you can't follow these steps, you can use a computer to reset your device.


In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. Follow the instructions to immediately regain access to your Apple ID. When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.Using that device might cancel account recovery. If you submitted your account recovery request with through your device's browser, you should avoid using that device during this period.After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.
